Baje Live FAQ — All your questions answered, right here

No. Under Baje Live's policy, each person may only hold one account. Any attempt to create multiple accounts using the same mobile number, device, or IP address may result in all accounts being suspended and balances forfeited.

On the login page Click on the "Forgot Password?" option. A 6-digit OTP will be sent to your registered mobile number. Use that OTP to set a new password — the whole process takes just 2 minutes.

Yes, but for security reasons this cannot be done directly. Please contact our support team, and after identity verification, your number will be updated.

Contact our support team. Make sure to withdraw any pending balance before closing your account. You can also opt for self-exclusion for responsible gaming — View Details।

Minimum deposit is BDT 50 via bKash and Nagad, and BDT 100 via Rocket. There is no maximum limit, but please stay within your budget for responsible gaming.

Withdrawal requests are typically processed within 15 minutes to 24 hours of approval. bKash and Nagad offer the fastest processing. The minimum withdrawal amount is BDT 100.

Wait 30 minutes. If the deposit still hasn't arrived, contact our support team with a screenshot of the payment. Providing your transaction ID will help us resolve the issue faster.

Bonus balance cannot be withdrawn directly. Once the required wagering conditions are met, the bonus is converted into real money. Details In the Terms & Conditions View.

A wagering requirement means you must place a certain amount in bets before you can withdraw a bonus. For example, a BDT 100 bonus with a 20x requirement means you need to wager BDT 2000. Full details are listed in each offer's terms and conditions.

Grab your referral code or link from your account. When someone registers using your link and makes their first deposit, you will receive a referral bonus. For more details, On the promotions page View.

Free spins are generally available on select slots games. The eligible games are listed in the offer's terms and conditions. Check the bonus section for details.

Bonuses must generally be used within 7–30 days of being issued. Once expired, the bonus is automatically cancelled. Make sure to use your bonus promptly after receiving it.

Yes. baje live is fully mobile-optimized. You can enjoy the complete gaming experience on both Android and iOS devices straight from your browser — no separate app download needed.

If a game disconnects due to internet or technical issues, the system automatically saves the game state. Once you reconnect, you will resume right where you left off. If the problem persists, please contact support.

Most slots on Baje Live have an RTP of 95%–98%. You can find the RTP for each game in its info section. All games are tested and certified as fair by independent auditing bodies.

Contact our support team immediately. We will quickly lock your account and launch an investigation. For your security, use a strong password and never share it with anyone.

No. Baje Live never sells your personal information to third parties. Our Privacy PolicyYour information is used solely to improve our services and ensure your security, as detailed therein.

Self-exclusion allows you to take a break from gaming for a set period — from 3 months to permanently. It can be arranged through your account settings or by contacting support. Details: Responsible Play।

Reach out to the Baje Live support team for assistance. Our trained staff can help you, advise on self-exclusion or cooling-off periods, and point you toward professional support resources.